Providing Challenging opportunities

Providing Challenging opportunities Topic 9 Study Questions What is challenging opportunities? Power and importance of opportunity How to find out which works employee wants as a good opportunity Turn everyday tasks into opportunities. Task Redesign Define the Task Make the purpose clear and compelling Making the job doable A Learning Loop Job enrichment Managing the Destination Avoiding Extremes What is challenging opportunities? “ Situations in which an employee feels there is a possibility to achieve something significant through good hard work” Good opportunity is that people are given a clear, meaningful and attainable goal. Power and importance of opportunity People want exciting/ meaning goal It makes them eager to achieve it So they make effort to create energy to achieve it with superior levels. Thus, opportunities are powerful tool to intrinsically motivate someone The exhibit 6-1 indicates that opportunity is clarified the top of the list of motivators Difference between responsibilities and challenges Practice exercise 6-1 to recognize the differences between responsibilities and challenges Most people in reality do not find their duties to be exciting. Identifying the problem of Joan It seems that job fails purpose because Joan believed the report will be forwarded to headquarter It does not interesting because Joan mastered it and has little pride. Fail to control the assignment because poor cooperation from other departments. → Joan’s report writing assignment does not pass the challenging opportunity. How to find out which works employee wants as a good opportunity By asking questions to focus on 3 elements of purpose, interest and ability. What do I need to do to make sure you view this job as full of opportunities to achieve? Does this job seems meaningful or important to you? Why/ Why not? Does this assignment seem interesting to you? Why/ why not? Do you have ability to do it well? Turn everyday tasks into opportunities. Task Redesign Define the Task Make the purpose clear and compelling Making the job doable Task Redesign Design task planning process with employee With the questions of What, Why? How, manager and employee discover the meaning of task, the specific actions, the expectations and concerning issues. Do it in cooperative manner. Make him/her feels good due to his/ her active contribution. Task Redesign Manager may invite him/her to fill in the task plan form. Discuss and improve plan until both have the version as expectation. Make sure employee understand what you are expecting. Define (xác định) the task Action to take Outcome Make the task clear how to monitor the quality of work Make sure both manager and employee know how to measure and evaluate each criterion. Make the purpose clear and compelling (thuyết phục) Make the task important to both organization and to employee. The organizational importance is key goal of the task Clear line of sight from specific duties and results Make the purpose clear and compelling (thuyết phục) Helpful to explore employee’s aspiration and how it relates to them Good experience Get bonus Useful learning experience – promotability Indicate the project or the area of work they find interesting Link the work with long term aspiration “where do you see your self in five years?” Making sure the job is doable Identify the employee’s performance requirements: Computer Cooperation from other departments Spreadsheet Some skills required, manager need to talk them through with employee. Check that she/ he is fully qualified enough to fulfill this assignment Making sure the job is doable In some case, she/ he feels hard to conduct the task. Manage may Provide support or require other experience employees to do it. Or provide more training Create reference materials Redesign task to fix with employee’s skill level. A Learning Loop When listing the planning form, there may be problems which could not fully solved. It may be solved when work starts Do not ignore it. Take moment to express the remaining concerns and allow employee to do the same. It may never do resolving but you can achieve valuable communication. A learning loop It helps to open the communication channel between manager and employee Always there is chance to revisit the plan and find ways to resolve problems Management is the after all work. Each side keep one copy. Job enrichment Make the task expanded vertically in entire production process Rotate Jobs: Variety of skills, different works, different experiences. Create Autonomous Work Teams - Set a goal for a team, make them free to determine assignments, increasing leadership and management skills. Redistribute Power and Authority –making job-related decisions, team members' autonomy & task identity will increase. What about meaning tasks? Take time and resources away from meaningless task and shift them to something that is important. “Get this requirements out of the way quickly so as to minimize the amount of time and energy it takes from more important tasks” Managing the Destination Simply managing the task carefully is also important as exploring major task. In some certain situation, it is hard to make the task compelling, manager may create extra purpose to group. Or manager may focus on quality goal. Examples: Avoiding Extremes: the Right Level of Challenge Difficulty leads anxiety, stress, fear. Easiness leads no pride, no sense of achievement Both are not sufficient in motivation Medium level is the most sufficient motivator Manager should aware the level of difficulty by asking question. In some case, manager should provide support or instruction for employee to initiate their assignment.