Toeic test 4, Questions

n’t be excited to win that? We look forward to seeing and 
hearing from all of you! 
Dana Dawson, Owner/Operator 
Delectable Deli 
(813)547-9832 
To: DelectableDeli@comcast.net 
From: A_Smith@yahoo.com 
Subject: Delectable Deli Contest 
I am so excited to hear about your opening next week, and I look forward to trying out your new deli. I would 
love to put my name in the hat to win your awesome contest! Your deli is just down the street from where I 
work, and not too far from my home. It would be so convenient to frequent your establishment. I love the 
idea of “fresh and creative” foods, and I look forward to seeing the things that you offer. I really would like to 
see some flavored teas and small desserts offered to go along with what sounds to be an interesting menu 
already. It is important, in my opinion, to help support local eateries and entrepreneurs, so I plan on visiting 
your deli – win or lose! I appreciate you taking the time to offer such a contest to show the public that you 
appreciate their business. Looking forward to your opening soon! 
Allison Smith 
(813)547-0179 
(191) What is Dana Dawson’s job? 
 (A) A deli worker 
 (B) A business owner 
 (C) An advertiser 
 (D) A waitress 
(192) The word extensive in the advertisement, second paragraph, line 1 is closest in meaning to 
 (A) wide 
 (B) broad 
 (C) variety 
 (D) delicious 
(193) What is the prize for winning the Grand Opening Contest? 
 (A) A patio 
 (B) 365 meals in 2010 
 (C) 52 meals in 2010 
 (D) One free meal 
(194) The word establishment in the email, line 3 is closets in meaning to? 
 (A) A beginning 
 (B) A deli 
 (C) A promise 
 (D) A business 
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TOEIC Test 4, Questions 
Photocopiable 33 © www.english-test.net 
(195) Why did Ms. Smith write this email? 
 (A) She is excited to visit the deli 
 (B) She wants to enter the contest 
 (C) She wants to compliment the owner 
 (D) She is displeased with the deli’s location 
Questions 196-200 refer to the following two letters. 
June 10, 2006 
Horrizon Cellular 
222 Main Street 
Windale, AZ 
To Whom It May Concern: 
I would like to have my account closed so that I may transfer it to Western Wireless. There are several reasons 
why I have become unhappy with Horizon Cellular and have decided to request a transfer to Western. 
• I feel the $75 monthly fee is rather exorbitant for the services provided. That money only covers 300 
minutes of phone usage! If I want to use any texting options or internet usage, I have to pay on an 
individual basis, and these things are extremely costly! 
• I have too many dropped calls. Your coverage shows that I should have no problem with coverage all 
over town, yet calls are dropped on a weekly basis. 
• I would like the opportunity to upgrade my phone more often. With your company, I only have that 
option once every two years. 
• My experiences with customer service have been more than lacking. I haven’t had my questions 
answered or my problems resolved. 
I hope that you will allow me to close my account without any trouble. I understand that there is a fee for 
cancelling, but I do not feel I need to pay the fee since you are not meeting your end of the contract. I look 
forward to hearing from you so that I may move on to Western Wireless. 
Thank you, 
 Kimberli Steward 
Cellular phone number: 915-656-0512 
Account number: 0313938128 
June 17, 2006 
Kimberli Steward 
21 Creekway Circle 
Plano, TX 
Dear Ms. Steward, 
Let me begin by extending my regrets that you have had a negative experience with Horizon Cellular. We strive 
to have a cellular company you can enjoy and be proud of. I see that you have listed several items that you are 
unhappy with. While I am saddened to see so many areas that have caused problems for you, I do appreciate 
you bringing them to my attention. I would like to offer a free upgrade to you at this time. We also have new 
cellular plans that do include texting and internet usage. Enclosed, you will find a flyer showing the packages 
we offer. 
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TOEIC Test 4, Questions 
Photocopiable 34 © www.english-test.net 
I hope that you will take the opportunity to try one of our packages. If, after trying one of our complete 
packages, you are still not satisfied with our service, I will drop the contract fee so you may try another 
company. 
Sincerely, 
Wesley Grant 
Case Manager, Horizon Cellular 
 (196) Why did Ms. Steward write the letter? 
 (A) She wants to cancel her contract with Horizon Cellular 
 (B) She is requesting a new contract with Western Wireless 
 (C) She is expressing her concerns with the services provided by Western Wireless 
 (D) She just moved and needs new cellular service 
(197) Why can’t Ms. Steward upgrade her phone every year? 
 (A) It’s a new phone 
 (B) It’s not part of her contract 
 (C) Horizon Cellular doesn’t have many phones 
 (D) She is a picky customer 
(198) Why does Ms. Steward feel she should not have to pay the cancellation fee for closing her account? 
 (A) Her contract has expired 
 (B) She thinks Horizon Cellular broke the contract 
 (C) Western Wireless is offering a better deal 
 (D) She doesn’t have enough money 
(199) The word regrets in the second letter, first paragraph, line 1 is closest in meaning to 
 (A) anger 
 (B) gladness 
 (C) sadness 
 (D) feelings 
(200) Why does Mr. Grant offer Ms. Steward a free upgrade? 
 (A) He is upset with the services Horizon Cellular has offered 
 (B) He thinks Ms. Steward is a great customer 
 (C) Horizon Cellular has made a lot of money 
 (D) He doesn’t want to lose Ms. Steward as a customer 
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