Exam in english for business communication

University of Economics, HCMC
School of Foreign Languages
Division of English for General Purposes
End of Unit Test.U3.M2
EXAM IN ENGLISH FOR BUSINESS COMMUNICATION (75 minutes) 
Read the instruction carefully. RECORD your answers on your answer sheets.
Section 1: Language knowledge (40 marks)
I. Choose the words that best fit the gaps in the following passage. 
To: sysmax@business.com
Subject: Internet bill problem (8791OW)
I have (1)  received a bill in the mail stating that I owe $23.00 for my wireless connection, and $14.00 for my cable modem connection. Last month, during the first week of July, I phoned the customer service line to (2)  them know I (3)  going to switch my cable modem connection for a wireless connection. I explained how the cable modem connection disconnects (4)  warning (5)  bad weather, most likely (6)  the signal couldn’t reach the modem during a bad storm. I have contacted your offices at Sysmax about the problem, and ended up (7)  to your wireless connection.
The kind lady (8)  helped me on the other line at your customer services apologized (9)  the problem and said she would not bill me for the cable modem for last month. It turns out I got charged with the cable modem bill and the wireless connection bill. I would appreciate if you, at Sysmax, can send me a new bill without the charges for the cable modem connection, and I will happily keep using your company’s services as long as this matter is (10)  . By the way, I am currently happy with the speed of the wireless connection.
Sincerely, 
Wang Chung
Your happy customer 
A. often	B. yet	C. just	D. never
A. have	B. let	C. ask	D. make
A. am 	B. was	C. will	D. been
A. with	B. at	C. without	D. from
A. on	 	B. through	 	C. while	 	D. during
A. although 	B. because	C. unless 	D. if
A. switch	B. switched	C. switching	D. being switched
A. which	B. that	C. whose	D. where
A. to	B. of	C. with	D. for
A. handled	 	B. sorted	C. judged	D. replied
II. Choose the best answer
11. We offer a  to customers who buy in bulk.
	 A. refund	B. return	C. coupon	D. discount
12. We had to  the hairdryer to the store because it was faulty.
	 A. refund	B. return	C. deliver	D. discount 
13. Business is bad. I haven’t made a(n)  all week.
 A. delivery	B. discount	C. sale	D. order
14. These goods should be packed carefully for  .
 A. stock	B. warehouse	C. storage	D. inventory
15. These coats are a  – they’re being sold at half price.
 A. discount	B. sale	C. commission	D. bargain
16. Suppliers often sell large quantities of goods to , who do not usually sell directly to consumers. 
 A. retailers	B. producers	C. wholesalers	D. manufacturers
17. Goods will be  within 24 hours of your order.
 A. dispatched	B. purchased	C. exchanged	D. changed
18. Money-back  is a promise to return your money if you are not happy.
	 A. guarantee	B. payment	C. service	D. detail	
19. Sears was good  attracting customers with advertising.
 A. with	B. for	C. on	D. at
20. The first automated warehouse improved the capacity  the business by 1,000 per cent.
 A. on	B. at	C. of	D. in
21. We shall maintain our focus  the needs of the customer.
 A. in	B. on	C. about	D. with
22. The goods will be sent  receipt of your cheque.
 A. at	B. from	C. on	D. of
23. Are you paying in cash or  credit card?
 A. by	B. in	C. with	D. of
24. She doesn't have the ruthlessness required to succeed  business.
 A. as	B. to	C. for	D. in
25. Price comparison websites such as Kelkoo,  shoppers can compare prices on any product, helps them to get the best deal.
 A. where 	B. which	C. however	D. as
26. They were still working on their new design  they saw an opening in the market.
 	 A. when 	B. while	C. even if 	D. because
27. A cooling off period is the time  you can change your mind and cancel an order.
 	 A. when 	B. where	C. which	D. who
28. We’ve reached our sales targets,  we don’t need to work over the weekend.
 	 A. therefore	B. so	C. if	D. a & b are correct
29.  you increased your order, we could offer you a much higher discount.
	 A. Unless	B. However	C. If	D. Although 
30. You  save a file before you turn the computer off, or you will lose it.
 	 A. can’t 	B. must	C. needn’t	D. could
31. Employees are reminded that they  use the office phone to make personal calls.
 	 A. needn’t	B. don’t have to 	C. mustn’t 	D. shouldn’t
32. You  send that reminder to Eastwood’s – they paid the invoice this morning.
 	 A. needn’t 	B. mustn’t 	C. shouldn’t	D. have to
33. This income tax form  be completed and returned to the Inland Revenue within 30 days.
 	 A. have 	B. must	C. may	D. need
34. You  come to the meeting if you have more important things to do.
 	 A. mustn’t	B. don’t have to 	C. can’t 	D. won’t
35. Since 1995, almost all countries and territories  to the internet.
	 A. are connected	B. were connected 	C. will be connected	D. have been connected
36. These days getting a degree doesn’t  you a job.
 	 A. guarantee	B. guarantees	C. guaranteed 	D. to guarantee
37. The job involves me  all over the country.
	 A. travel	B. travelled	C. to travel 	D. travelling
38. We sell good quality food at  prices.
	 A. reasonable	B. reasonableness	C. reasons	D. reasonably
39. I am  informed that the company is being sold. 
 A. reliance	B. reliable	C. reliably	D. reliability
40. The first  dot-com domain name that came out in 1985 was symbolics.com.
 A. register	B. registered	C. to register	D. registering
Section 2: Language use (60 marks)
I. Read the following passage and answer the questions that follow 
IDENTITY THEFT
If you use the Internet (and these days who doesn’t), you should be aware of the risks you face and how to prevent being a victim of identity theft.
There are people out there who are scanning the Internet to find names, addresses and credit card numbers that they can use to take something that isn’t rightfully theirs. These are a few tips that can help make you a safer internet shopper.
Only use your credit card with a trusted website: this means that you should normally stick to reputable companies whose names you recognize, and who have also been doing business for some time. If you don’t recognize the company name, there are various lists and verifications provided by independent organizations involved in keeping internet shoppers secure. Check these out if you’re not sure before providing your credit card information.
Make sure the website uses appropriate encryption technology: even if the web company itself isn’t trying to rip you off, there are people out there who are watching who can still do harm if they intercept your card number. If the connection you are using is not secure, think twice before shopping!
Check your credit card statements each month: even small irregularities will sometimes mean that something is wrong. Thieves will sometimes use your card to make a small purchase to see if you will report this to your credit card company. If you don’t, they will then make a much larger purchase.
Why should you use only websites with up to date encryption technology?
Because other sites might try to rip you off.
Because Big Brother is watching you.
Because criminals might be able to decode communication sent to other sites.
Because checks are the only acceptable form of payment.
What is NOT given as an example of a website that may make it unsafe to make a purchase from?
One which does not have verification from an independent organization.
One which doesn’t accept credit cards.
One which doesn’t use proper encryption.
One whose company name you do not recognize.
Why does this article suggest you check your monthly credit card statement carefully?
Because thieves may make a small purchase as a test.
To prevent overspending.
To make sure your kids aren’t using you card behind your back.
To verify the number is correct.
What do the underlined parts refer to?
4.  they can use to take something that isn’t rightfully theirs (para. 2)
5. If you use the internet (and these days who doesn’t)  (para. 1)
Which words in the passage mean the following?
6. helpful pieces of advice: 
7. to cheat someone: 
8. putting information into a special code, especially to prevent people from looking at it without authority: 
Fill in each blank with suitable words or a phrase from the passage.
9. According to this article  are scanning the Internet to get address and other personal information.
10. The directors are responsible for preparing the company’s financial  .
II. Writing
From the following notes, write an email accepting a job offer.
position: Marketing Director, ABC company
annual salary: $65,000, not including health insurance & three weeks of paid time off
start date: May 10, 20XX
mobile phone: 555-555-5555
Subject: Jason Burnett - Job Offer Acceptance 
Dear Mr. Smith,
I am writing to confirm ....................................................................................................................
................................................................................................................................... .
As we discussed, .............................................................................................................................
................................................................................................................................... .
I am looking forward to .................................................................................................................
........................................................................................................................................................
................................................................................................................................ .
I am always available on email, but feel free .......................................................................... .
Again, .......................................................................................................................................... .
Yours sincerely,
Jason Burnett
III. Listening: 
PART ONE: Listen to the conversations twice and choose the appropriate answer to each question
Conversation1: Questions 1 – 2
1. Who sent the package?
A. Mr. Ozawa
B. Ms. Jones
C. Mr. Ozawa’s boss
D. Mr. Ozawa’s secretary
2. When is the meeting with Ms. Jones?
A. Right now
B. This morning
C. Tonight
D. Tomorrow
Conversation2: Questions 3 – 5
3. Why did Jim miss the meeting?
A. He was feeling sick.
B. He had to type a memo.
C. He left his watch at home.
D. The copy machine didn’t work.
4. What time was the meeting?
A. 3:00
B. 4:00
C. 6:00
D. 8:00
5. Why does the man have to hurry?
A. The meeting starts soon.
B. He has to mail a letter.
C. It’s starting to rain.
D. He has to catch a train.
PART TWO: Listen to the recording and complete the notes. The recording will be played twice.
Branwell’s celebrating annual (6)   Weekend. 
+ Offering entertainment, refreshments, and a special (7)   
+ 25% off for everything: men’s and women’s business suits, (8)  , sportswear, travel wear, even children’s outfits. 
+ For the whole family, (9)  : available for the children. (10)  & : provided all day. 
+ Opening at ten A.M. both days.
The End 
KEYS - EOU TEST.U3.M2
Section 1 (40m)
I. 
1. C
2. B
3. B
4. C
5. D
6. B
7. C
8. B
9. D
10. A
II.
11. D
12. B
13. C
14. C
15. D
16. C
17. A
18. A
19. D
20. C
21. B
22. C
23. A
24. D
25. A
26. A
27. A
28. B
29. C
30. B
31. C
32. A
33. B
34. B
35. D
36. A
37. D
38. A
39. C
40. B
Section 2 (60m)
I. 
1. C
2. B
3. A
4. people who are scanning the internet to find names, addresses and credit card numbers
5. people in general
6. tips
7. to rip someone off
8. encryption
9. thieves
10. statements
II. Writing: SUGGESTED ANSWER
Subject: Jason Burnett - Job Offer Acceptance 
Dear Mr. Smith, 
(5 marks)
I am writing to confirm my acceptance of your offer of the Marketing Director’s position at ABC Company. I am looking forward to working with you, and the rest of the senior management team at ABC, on charting a new direction for marketing strategy. 
(10 marks)
As we discussed, my start date will be May 10, 20XX, with an annual salary of $65,000, and three weeks of paid time off. This salary does not include health insurance, effective on my start date. 
I am looking forward to seeing you next Monday. Please let me know if there is any paperwork or additional information you need from me beforehand, or if there is any documentation I should bring along on my first day.
(5 marks)
I am always available on email, but feel free to call if that's more convenient (555-555-5555). 
Again, thank you so much for this opportunity. 
Yours sincerely, 
Jason Burnett
III. Listening
PART ONE:
1. D
2. D
3. B
4. A
5. D
PART TWO:
6. Customer Appreciation
7. two-day sale (2-day sale)
8. formal dresses
9. special entertainment
10. coffee, snacks
AUDIO SCRIPT – EOU TEST U3 (PRE INTER)
PART ONE:
1. Woman: This package arrived for Mr. Ozawa this morning.
Man: Who is it from? His boss?
Woman: No, his secretary. It’s the report he needs for his meeting with Ms. Jones tomorrow.
Man: He’s at lunch, but I’ll put it on his desk with the rest of his mail.
2. Man: Is Jim still working on that memo? I’ve got to see him before I leave.
Woman: Good luck. He missed the 3:00 meeting because he had to type the final copy.
Man: Well, I can’t wait. I’ve got to catch the 6:00 train. I’m already late. 
PART TWO:
This Saturday and Sunday only, Branwell’s is celebrating its annual Customer Appreciation Weekend. To show how much we value our customers, we will be offering entertainment, refreshments, and a special two-day sale. Everything in the store will be marked down 25 percent. That’s right, everything – men’s and women’s business suits, formal dresses, sportswear, travel wear, even children’s outfits. There’s something for the whole family. Special entertainment will be available for the children, and coffee and snacks will be provided all day. So come on down and celebrate with us. Doors open at ten A.M. both days.