A foreign visitor

ENGLISH FOR OFFICE STAFF UNIT 4 A FOREIGN VISITOR REVIEW FOCUS 1 What will the secretary or the receptionist do when a visitor arrives at the office? Greet a visitor Ask about an appointment Ask a visitor’s name Announce a visitor to the manager Announce the appointment If the person who is being visited is not available, what should the receptionist do ? - Ask the visitor to wait if it’s worth waiting - Offer him/ her something to drink and read. - Take the visitor’s details, if he/ she would like to leave a message FOCUS 2 Saying people aren’t available at the moment Exercise 2 Apologizing for the boss (p64,65) Group A look at the pictures 1, 2, 3, 4 Group B look at the pictures 5, 6, 7, 8 Think of what you are going to say to the visitor in the different situations Practice: Work with your friend. Act out the following situation 	 - It’s ten o’clock in the morning. The manager of ABC hotel has not come in yet. He/ she could arrive any minute now. 	- A visitor with an appointment at 10.00 has just entered the office. The secretary receives the visitor. Listen and complete the conversation A: Good morning. I have an appointment with Mr Jackson at 10.30 B: Are you Mr Wilson of International Trade corporation? A: Yes, that’s right. B: ................................................................ A: Thank you. B: ................................................................ A: Thank you very much. B: ................................................................ A: Thank you. B: You’re welcome. A: Good morning. I have an appointment with Mr. Jackson at 10.30 B: Are you Mr Wilson of International Trade Corporation? A: Yes, that’s right. B: I’ll tell  Mr Jackson that you’re here. Would you like to have a seat over there for a moment, please? A: Thank you. B: Mr Wilson of International Trade Corporation is here to see you. Shall I send him up? ... Thank you. Mr Jackson will come down to see you in about five minutes, Mr Wilson.   A: Thank you very much. B: There are some magazines on the table over there if you’d like to read them.   A: Thank you.   B: You’re welcome.   A : Good morning, Can I help you? B : Yes, I’d like to see your manager please A : Do you have an appointment? B : No, I’m afraid I haven’t. But I’ll take just a few minutes of his time A : Could I have your name, please? B : My name Bill Jones. I’m from Johnson Motorcycles A: Thank you, Mr. Jones. And can I ask what you wish to see him about B : I’d prefer to explain to him directly A : I’m sorry, but I’m told to get this information from every caller. B : I see. Well, I. hope to know if he is interested in our new type of motorcycles A : Please have a seat. Let me see if he is available. ( to Mr. Jackson) Mr Jackson, Mr. Jones of Johnson Motorcycles is here and would like to see you for a few moments ….I see. All right. ( to Mr. Jones ) I’m sorry. Mr. Jackson is occupied now. He may want to get in touch with you in the afternoon. I’ll give him your calling card B : Thank you very much A : Thank you for visiting. Good-bye B : Good-bye